Frequently Asked Questions
Assistance with your Oscar de la Renta experience.
What is your return policy for online orders?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery. Please note that evening wear and final sale items may be subject to specific restrictions.
How do I track my shipment?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, Oscar de la Renta ships to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
Can I request a custom fitting or alterations?
While we do not offer online alterations, we invite you to visit our flagship boutiques for professional tailoring services on full-price ready-to-wear and bridal collections.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I ensure I am choosing the correct size?
Each product page features a detailed size guide with specific measurements. If you require further assistance, our client advisors are available to provide personalized fit recommendations.